Returns

Last updated: February 28, 2026

For our products, you have the right to exchange or cancel your order within 30 days of purchase. After this period, we do not offer the option to exchange or cancel.

To be eligible for a return, your item must be unused, unopened, and in the same condition as when you received it. The product must also be in its original packaging.

Some products are excluded from the right of withdrawal. This concerns all anointing oil products, skincare products, and all downloadable products.

For an exchange request, you must be able to provide proof of purchase.

Returning your item

Always contact our Customer Service department first. This can be done by phone or email:

Email: info@zalving.nl

Returns (if eligible)

Once your item has been received and inspected by us, you will receive a confirmation email. We will then inform you about the acceptance or rejection of your return.

If the item is in good condition, we will always accept your return. The amount will be credited to your account within a few days of receipt.

Sale items (if applicable)

Only regular-priced items are eligible for return. Sale items are excluded from this.

Exchanges

We only exchange items if they are defective, damaged, or spoiled. Are you not sure if you are eligible? We always guarantee 100% quality and want to keep our customers satisfied. You can therefore always contact us to discuss any issues. Together, we can surely find an appropriate solution.